What we collect
What you type into a form: for a callback request, your name, phone, email, address and a description of the job; for a maintenance reminder, your email address and the service; for a private note, the note and any name or contact you add.
If you join a maintenance plan, your name, email, phone and covered address. Payments are handled by Stripe; we never see or store your card number.
Anonymous counts of page visits and taps (for example “call button tapped”). These counts are not linked to you, and we use no advertising or tracking cookies.
How it is used
Your request, note or sign-up goes only to the contractor whose page you used, so they can answer you, look after your membership or send you the emails you asked for.
We do not sell your information, and we do not share it with other contractors or advertisers.
Who else handles it
Our hosting provider, our email delivery provider and, for memberships, Stripe. Each only gets what it needs to do its job.
How long we keep it
As long as the contractor keeps their Starafter account, unless they or you ask us to delete it sooner. Maintenance reminders end as soon as you unsubscribe.
Your choices
You can ask the contractor, or us, to see, correct or delete your information. California residents have these rights under the CCPA, and we honor them for everyone. Every marketing email has a one-click unsubscribe link.
Children
These pages are meant for adults arranging work on their home. We do not knowingly collect information from children under 13.
If you use Starafter for your business
This part covers the information we hold about you and your business when you have a Starafter account.
What we collect from businesses
Your name, email address and password (stored only as a secure hash), the details of your business and everything you put on your page, and a record of what you and your team do in your dashboard.
Billing goes through Stripe. We see your plan and payment status, and we never see or store your full card number.
If you use “Connect your Google profile”, we look up your business on Google to copy its public details into your page.
If you order a car magnet, the name and shipping address you give us, used only to make and send it.
How we use it
To run your account and your page, to bill you, to send you account and service emails, and to help when you ask us. We do not sell it.
What your customers send through your page belongs to your business. We store and deliver it on your behalf and do not use it for anything else.
Closing your account
We keep your information while your account is open. When you close your account, ask us and we delete your account and your customers’ information, except records the law requires us to keep, such as invoices.
Contact
Questions? Email privacy@starafter.com.