Who you are dealing with
Each page belongs to an independent contractor. Any work, quote, price, guarantee or membership is an agreement between you and that contractor, not Starafter. Starafter only provides the page.
Requests and emergencies
Sending a callback request does not book a job and does not guarantee a reply within any time. In an emergency, call the contractor, or 911 if anyone is in danger.
Memberships and payments
Membership plans are sold by the contractor under their own terms, shown before you pay. Payments are processed by Stripe. You can update your card, see your invoices or cancel at any time on the contractor’s member page (the “My membership” link on their Starafter page), where you sign in with a one-time code sent to your email.
Reviews
Review links are shown to everyone. Reviews you post on Google, Facebook or other sites follow those sites’ own rules. Please only write about your own experience.
Fair use
Do not send false requests, spam, or anything unlawful or abusive through a page. We may block traffic that does.
No warranty
Pages are provided as they are. The contractor is responsible for what their page says. To the extent the law allows, Starafter is not liable for the contractor’s work or for losses arising from the use of a page.
For businesses using Starafter
This part applies when you create a Starafter account for your business. By creating an account, you agree to it.
Your account
You must be at least 18 and allowed to act for your business. Keep your sign-in details safe. You are responsible for what happens in your account, including what team members you invite do.
What your page says must be true and yours to use, including your business name, license and insurance details, photos and logo.
Plans, free trial and renewal
Starafter is a subscription for your business, billed monthly or yearly in US dollars at the price shown when you subscribe, plus any taxes that apply.
If you set up your page yourself, your first subscription starts with a 14-day free trial. You add a card when the trial starts. Unless you cancel before the trial ends, your card is charged automatically when it ends.
If you ask us to build your page for you (“Do it for me”), there is no free trial. Your card is charged when your subscription starts.
Your subscription renews automatically at the end of each billing period, and your card is charged for the next period, until you cancel. We will email you at least 30 days before a price increase applies to you.
Your free car magnet
Each business can get one free car magnet (7.5″ × 4.5″) with its QR code. You can order it once your free trial has ended and your first payment has gone through. We only send it once you ask for it, under Promote → Car magnet in your dashboard, and give us a US shipping address.
We pay for printing and for shipping to the lower 48 states and Washington, DC, and usually ship within 2 weeks. Shipping to Alaska, Hawaii and US territories costs extra: we email you the cost first, and nothing is charged until you agree.
Extra magnets are on request: we email you the price and delivery time first, and nothing is charged until you agree. A magnet is yours to keep, also after you cancel.
Cancelling and refunds
You can cancel any time under Subscription & billing in your dashboard. Cancelling stops the next renewal, and you keep access until the end of the period you already paid for. If you cancel during the free trial, you are not charged.
Payments are not refunded, including for unused time in a billing period, except where the law requires it.
If a payment fails
You keep full access for 14 days while you update your card. After that your dashboard is paused, while your public page and scheduled reminders keep running for another 14 days. Then your page goes offline. Update your card or subscribe again and everything comes back as it was.
Your memberships and your customers
Maintenance plans you offer are your own offer to your customers, under your own terms. You are responsible for delivering them, for your membership terms and for following the laws where you work, including any rules on service contracts and sales tax. Our templates are a starting point, not legal advice.
Online membership payments go to a Stripe account in your name and are subject to Stripe’s Connected Account Agreement. Starafter takes a fee of 2% of each online membership payment, on top of Stripe’s processing fees.
We store and send what your customers submit through your page on your behalf. Use it only to serve those customers, and only email people who are your customers or who asked to hear from you.
Reviews
Review links are shown to every customer. Do not offer anything in return for a review, ask only happy customers, or write reviews of your own business.
Suspending or closing an account
We may suspend or close an account that breaks these terms, misleads customers or puts other people at risk. If we close your account when you have not broken these terms, we refund the unused part of any period you paid for.
Liability
Starafter is provided as it is. To the extent the law allows, our total liability to you is limited to what you paid us in the 12 months before the claim, and we are not liable for lost profits or indirect losses.
Changes to these terms
We may update these terms. We will email you about important changes before they apply to you. The date at the top shows the last update.
Contact
Questions? Email privacy@starafter.com.